1. How are eBooks delivered?

All eBooks are delivered via BookFunnel. Once your payment has gone through, you'll receive an email from BookFunnel containing a unique link to your eBook. From there, you can download the book into your preferred reading app, have the book sent to your Kindle reader, or download the book to your computer or the BookFunnel app.

As a user of BookFunnel myself, I recommend picking up the free BookFunnel app. It gives you a central place to store your eBooks, you can read from the app, and you can listen to audiobooks via the app. It makes downloading the book and then sending it to your favorite reading app or device very simple and easy.

And if you preorder an eBook, it will load automatically to the BookFunnel app if you use the same email address for your order as for your BookFunnel account!


2. Do you take returns on eBooks?

We can only accept returns for eBooks if the book was previously purchased and this is a second, accidental purchase. If that happens, please email us at tanddpublishing@gmail.com and we'll work with you.

All eBook returns are done via store credit. You will receive the value of the book in credit toward another instore purchase.

EBook returns will not be accepted for any other reason besides duplicate purchases.


3. What if I receive an unreadable or corrupted file?

First contact BookFunnel to ensure the problem is not on their end. If the problem is not something BookFunnel can fix, please contact us at tanddpublishing@gmail.com and we will send a corrected version of the book to you directly.


4. Do you sell print editions of Kat's Books?

Yes! Print in both Trade paperback and Large Print paperback are now, slowly, becoming available from the store. Currently, print editions are only available in select markets, but our distributor is working on expanding those markets so please keep checking back.

Right now, print books can be shipped to the US, Canada, the UK, France, and Germany. More EU countries will be added soon.

Shipping fees and sales tax, where applicable, will be added at checkout.


5. Will you be selling audiobooks through Kat Simons Books?

Yes! Eventually. That's on the list after print books. Initially, we'll only be offering Digitally Narrated Audiobooks. More premium Voice Actor narrated books are also on the list of things-I'd-like-to-do, but that's a bit lower on the list at present.

But I'm a big believer in trying to ensure my books are as accessible as possible, so audiobook versions are something I'll be moving to when possible.

Check back for updates on this.


6. What about other merchandise? Will you be selling related merch?

I will! In fact, products are already starting to roll out into the store (slowly). I want this store to be a place for all things Kat Simons (including my alter ego Isabo's books eventually). So merchandise related to my various series is happening.

For merchandise, I am able to provide FREE SHIPPING, which I'm very excited about.

At present, merchandise is only available in the U.S. I do hope to expand this out to other territories soon, so keep checking back.


7. Free shipping for merchandise but not for print books?

I'm afraid so, at this time. This has to do with the various vendors I work with. For the moment, I need to add shipping to print books. (Applicable taxes are always added at checkout.)


8. What if I combine merchandise and print books in a single shopping cart?

Shipping will only be charged on the print books. The merchandise will ship without added shipping costs applied. So if the shipping for a print book is $9.00 and you order a print book as well as a t-shirt and a mug, the shipping costs will still only be $9.00.


9. Do you have one day or fast shipping of paperbacks and other physical products?

No. All our products, including paperbacks, are produced individually to order, which saves on waste and warehousing. That means they take time to produce, and time to ship.

Depending on your location, expect shipping to take about 7 to 14 days for most items. Some things might take as longer. You will be emailed a notice when items you've ordered have shipped so you know when to expect delivery.

If you are the impatient type when it comes to reading, you can always purchase the eBook for immediate gratification and the print book for collecting and putting on your shelf (I do this all the time!).


10. What do you do with my data?

Your data is used in our store's system for the purposes of purchasing your products and used only in ways that facilitate those purchases. We do collect and store information about which products you have purchased in the past through the store, primarily to prevent duplications but also so that we can let you know if other related books or products are coming out soon.

To that end, you may receive promotional emails following your purchase, with discounts and updates on new products, but you are free to opt out of these.

We have an email list you can subscribe to to receive special discounts, information, and updates on new releases. This is a voluntary subscription mailing list, and you can unsubscribe at any time.

Your data will only be shared with third parties (e.g. BookFunnel) for the purposes of delivering your product to you and will not be sold or traded with any other party outside this scope.

All data is used specifically for the fulfillment of purchases from KatSimonsBooks through T&D Publishing Bookstore, and some additional, voluntary marketing specific to KatSimonsBooks.


11. If I have questions, who do I contact?

For any other additional questions, please email us at tanddpublishing@gmail.com