FAQs

1. How are eBooks delivered?

All eBooks are delivered via BookFunnel. Once your payment has gone through, you'll receive an email from BookFunnel containing a unique link to your eBook. From there, you can download the book into your preferred reading app, have the book sent to your Kindle reader, or download the book to your computer or the BookFunnel app.

As a user of BookFunnel myself, I recommend picking up the free BookFunnel app. It gives you a central place to store your eBooks, you can read from the app, and you can listen to audiobooks via the app. It makes downloading the book and then sending it to your favorite reading app or device very simple and easy.

And if you preorder an eBook, it will load automatically to the BookFunnel app if you use the same email address for your order as for your BookFunnel account!

BookFunnel also has excellent customer service and will work with you directly if you have any issues getting your book where you want it to be for reading.

 

2. Do you take returns on eBooks?

We can only accept returns for eBooks if the book was previously purchased and this is a second, accidental purchase. If that happens, please email me at tanddpublishing@gmail.com and I'll work with you.

All eBook returns are done via store credit. You will receive the value of the book in credit toward another instore purchase.

EBook returns will not be accepted for any other reason besides duplicate purchases.

 

3. What if I receive an unreadable or corrupted file?

First contact BookFunnel to ensure the problem is not on their end. If the problem is not something BookFunnel can fix, please contact me at tanddpublishing@gmail.com and I will send a corrected version of the book to you directly.

 

4. Do you sell print editions of Kat's Books?

Yes! Print in both Trade paperback and Large Print paperback are now, slowly, becoming available from the store. Look for hardback editions to be added to the collection soon.

Currently, print editions can be shipped worldwide. The distributor has locations in the UK, USA, Canada, and Australia, so your book will be printed at a location closest to you to minimize delivery time and shipping costs.

Shipping fees and sales tax, where applicable, will be added at checkout. Additional import duties may be incurred, depending on your location, and are the buyer's responsibility (Sorry! I don't have a way of adding those ahead of time at checkout.)

 

5. How does this work for Bespoke/Special Editions of print books and box sets?

Special Editions with bespoke extras like sprayed edges or foiled covers are currently only produced and shipped from the UK. This includes bundles of books that come with a specialty box or slipcase.

Like regular print editions, Bespoke editions are also produced to order. But the delivery time is longer. At present, production of a bespoke product takes approximately four (4) weeks, and another approximately two (2) weeks to ship. Depending on your location, please allow 4-6 weeks for these books to be delivered.

Our printer is working to get these times down for Bespoke books, however, so check back for updates on shipping times.

These books can be shipped worldwide, but because they are shipped only from the UK, this will affect the cost of shipping and may affect taxes and fees. Shipping fees and taxes where applicable will be added at checkout. Additional import duties may be incurred and are the responsibility of the buyer to pay. (Sorry! Again, I just don't have a way of adding those ahead of time yet.)

   

6. Will you be selling audiobooks through KatSimonsBooks?

Yes! Eventually. That's on the list after print books. I'm a big believer in trying to ensure my books are as accessible as possible, so audiobook versions are something I'll be moving to when possible.

Check back for updates on this.

 

7. What about other merchandise? Will you be selling related merch?

I will! In fact, products are already starting to roll out into the store (slowly). I want this store to be a place for all things Kat Simons (including my alter ego Isabo Kelly's books). So merchandise related to my various series is happening.

For merchandise, and merchandise only, I am able to provide FREE SHIPPING at this time, which I'm very excited about.

At present, merchandise is only available in the U.S. I do hope to expand this out to other territories soon, so keep checking back.

 

8. Free shipping for merchandise but not for print books?

I'm afraid so, at this time. This has to do with the various vendors I work with. For the moment, I need to add shipping to print books. (Applicable taxes are always added at checkout.) HOWEVER, it's looking like I'll be able to include shipping for at least some print editions in the future! Watch this space.

 

9. What if I combine merchandise and print books in a single shopping cart?

Shipping will only be charged on the print books. The merchandise will ship without added shipping costs applied. So if the shipping for a print book is $9.00 and you order a print book as well as a t-shirt and a mug, the shipping costs will still only be $9.00.

 

10. Do you have one day or fast shipping of paperbacks and other physical products?

No. All our products, including paperbacks, are produced individually to order, which saves on waste and warehousing. That means they take time to produce, and time to ship.

Depending on your location, expect shipping to take about 7 to 14 days for most items. Some things will take longer, like Bespoke Special editions which currently take 5-6 weeks. You will be emailed a notice when items you've ordered have shipped so you know when to expect delivery.

If you are the impatient type when it comes to reading, you can always purchase the eBook for immediate gratification and the print book for collecting and putting on your shelf (I do this all the time!).

 

11. No returns on eBooks, what about merchandise?

Returns on merchandise cannot be accepted. However! If you receive a damaged product, we can fix that. Email me at tanddpublishing@gmail.com, attach a picture of the damaged product, and I will have a replacement sent out immediately at no extra cost to you.

 

12. What do you do with my data?

Your data is used in our store's system for the purposes of purchasing your products and used only in ways that facilitate those purchases. We do collect and store information about which products you have purchased in the past through the store, primarily to prevent duplications but also so that we can let you know if other related books or products are coming out soon.

To that end, you may receive promotional emails following your purchase, with discounts and updates on new products, but you are free to opt out of these.

We have an email list you can subscribe to to receive special discounts, information, and updates on new releases. This is a voluntary subscription mailing list, and you can unsubscribe at any time.

Your data will only be shared with third parties (e.g. BookFunnel) for the purposes of delivering your product to you and will not be sold or traded with any other party outside this scope.

All data is used specifically for the fulfillment of purchases from KatSimonsBooks through T&D Publishing Bookstore, and some additional, voluntary marketing specific to KatSimonsBooks.

 

13. If I have questions, who do I contact?

For any other additional questions, please email me at tanddpublishing@gmail.com